Terms of Service


These terms do not affect other rights that you may have by law. Until we accept your purchase, there will be no obligations on either side. All sales depend on merchandise availability. We’ll let you know if an item is not in stock. We won’t charge you for items that are not available. These Terms replace any previous agreements or statements concerning the merchandise and services. By making a purchase, you agree that you understand this term of service. No agreement with our salespeople, agents or representatives is binding, as they have no authority to alter any of these Terms. By accepting these Terms you agree that all information provided by you, including contact and payment details, are current and correct.


We describe our merchandise and include pictures and photographs on our site, but sometimes the product varies slightly from the picture or description due to changes made by our manufacturers.

The prescription you provide us must be provided to you by a registered medical practitioner or registered ophthalmic optician after an eye-sight test within the last 2 years. If you aren’t sure of your specific prescription, please consult a registered medical practitioner or registered ophthalmic optician prior to ordering from Lookmatic.

If you don’t specify your PD (pupillary distance), we’ll use an average PD, provided to us by qualified opticians. By placing an order without your exact PD, you give us permission to use an average PD of 63mm for men and 61mm for woman. It’s a good idea to find out your exact PD from your optician.

You must be over 18 years old, and entitled to purchase prescription glasses, and must not order on behalf of someone under 18.

You must not be registered as blind, or partially sighted.

We can’t be held liable for any incorrect information you may give us.


Your order will be delivered to your specified delivery address, only after payment has been received.

The items will be delivered as fast as possible, though delays sometimes occur. The shipping date and time specified by us is only an estimate and is not guaranteed.

If for any reason at all (not due to the our fault) you don’t accept delivery of our shipment in accordance with this paragraph, then we may charge you an additional fee that covers any reasonable additional direct costs incurred by us as a result (including additional insurance, delivery, storage or similar charges).

We can’t be held responsible for delays caused by our suppliers.


Upon delivery, you’re encouraged to inspect the goods carefully. If your order is damaged or missing, please contact us, and refrain from using the goods. Prescription orders include confirmation of the prescription. If the prescription doesn’t match your ordered prescription please contact us, and refrain from using the goods.

Once you receive your order, any damage incurred is your responsibility.

You are liable for any loss or damage inflicted on the merchandise from the time of the delivery unless such loss or damage is caused by our negligence.

Lookmatic will pay the cost for any return of goods if coherent with our returns policy.


The price stated on our site includes any VAT payable.

Prices mentioned on the site do not include delivery.

You must pay the specified price upon placing the order.

We accept payment by Visa, Mastercard, American Express, and Discover.

Credit card payments are subject to authorization by the credit card issuer. If authorization is declined, we can’t be held liable for non-delivery of any ordered goods.


Lookmatic products are sold on the condition that they’re not resold to the public.


Phone calls to the Company may be recorded for future use.


Lookmatic will not accept returns or exchange goods that have sustained damage while in your possession.


We can’t be liable for any damage caused to your order once it has been delivered.

We are not liable for any damage or loss that may be caused by the use of the goods purchased from our site.

All information and material provided by our site are provided on a given basis with no guarantee. We cannot guarantee that the information on our site is complete, accurate, or up-to-date.

Under no circumstances will Lookmatic or our employees, agents or subcontractors be liable to you for any business interruption, loss of use, loss of data, loss of profits, contracts, goodwill or anticipated savings.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury resulting from our negligence or any breach of the statutory implied terms as to title of goods or for fraud or any other liability which by law we are not permitted to limit or exclude.

Our maximum liability (and that of our employees, agents or subcontractors) to you in connection with any physical damage caused to your property through our negligence (or our employees’, agents’ and subcontractors’) will not in any circumstances exceed $5,000.

In all other cases, our total liability (including our employees, agents and subcontractors) whether in contract, tort (including negligence) and breach of statutory duty or otherwise will not exceed the price of the goods and services to which the claim relates.


This contract is personal to you, and may not be transferred to any other person.

We may transfer, assign or subcontract the contract or part of the contract to any third person or company.